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Faq
  • General
    • ADDRESS

      NDSM-Plein 85, 1033 WC Amsterdam

    • OPENING HOURS [ADJUSTED]

      Thursday: 16:00-00:00
      Friday: 16:00-00:00
      Saturday: 12:00-23:00
      Saturday night: event is cancelled

    • CASHLESS

      DGTL ADE is cashless. You can pay with your debit- or credit card or top up a DGTL cashless card with cash.

    • CIGARETTES

      We do not sell cigarettes on site.

    PRACTICAL
    • ARE LOCKERS AVAILABLE?

      Yes, lockers are available.

    • ARE THERE ATM’S AT DGTL ADE EVENT?

      No, we don’t have ATMs on the event site. It's however possible to pay with a debet or credit card at the bars for food and drinks.

    • CAN I BRING MY LAPTOP OR TABLET TO THE EVENT?

      You are not allowed to bring your laptop or tablet device to the event, not even if you store it in your locker. 

    • Uber

      Uber gets you wherever you need to go. Download the app, request a ride, and a nearby driver will arrive in minutes.
      Already an Uber pro? Check out the ADE tips below to take your experience to the next level:


      Ready, set go!
      Before your ADE journey begins, please check if your Uber app is up to date, if you're still logged in and if a correct, valid paying method is linked to your account.


      24/7
      Now you never have to leave before the final encore. Request a ride 24/7.


      Know before you go
      Fares fluctuate based on demand, so if it's out of your price range, check back for lower fares.


      Find your driver
      You can use the handy and anonymous 'Contact' feature. This allows you to get in touch with your driver via chat or phone to discuss additional pickup instructions.


      Confirm your driver
      Make sure you get into the right car with the right driver by checking the car model and license plate in app before hopping in.


      Request a ride with multiple stops
      Need to pick up a friend along the way? Tap '+' in your screen to easily add multiple stops to your trip.


      Split your fare
      During a trip, select 'Split Fare' at the bottom of your screen to divide the trip fare equally between friends.


      Send your Status
      Send your trip status and let your friends know when you'll arrive or when you'll be home.

    • NEIGHBOURS NDSM

      Brief_omwonenden_NDSM_-_ADE_2021_-_FINAL.pdf

       
    • SOUND AND LIGHT

      DGTL Amsterdam uses (loud) sounds and stroboscopic light effects.

    • IS THE FESTIVAL WHEELCHAIR ACCESSIBLE?

      The festival grounds and sanitary facilities will be wheelchair accessible. There won’t be a wheelchair stage or a special wheelchair zone.

    ENTRANCE PROTOCOL
    • DO I NEED TO GET TESTED TO GET ACCESS TO THE FESTIVAL?

      Yes, it’s obligated by the Dutch government that you get tested at a Testing for Entry test location before visiting a festival. Only a negative test result or vaccination passport will give you access to the festival.

    • HOW DOES TESTING FOR ACCESS WORK?

      We ask all our visitors to take a test at a maximum of 24 and a minimum of 2 hours in advance to show you don’t have COVID-19. You can make an appointment yourself via Testing for Entry at www.testenvoortoegang.nl. When you receive your result, you can create a QR-code within the Corona Check app which will be scanned at the entrance of the festival.

    • WHEN CAN I MAKE AN APPOINTMENT TO GET TESTED?

      Testing appointments can be scheduled from two weeks prior to the festival.

    • HOW LONG IN ADVANCE DO I NEED TO GET TESTED?

      Your test result is valid for a maximum of 24 hours from the moment you get tested. Please keep this in mind for the time you expect to arrive at the festival. Below you can find a time schedule that shows you until what time you can enter the festival based on the day and time you were tested.

    • WHAT IF I ARRIVE TOO LATE AND THE 24-HOUR TIME SPAN HAS PASSED WHICH MAKES MY TEST RESULT INVALID?

      When you arrive past the 24-hour result limit, your test result will be invalid and access to the festival will be denied. You’re responsible yourself to come on time before the time limit of your test result ends. So plan your time of testing and arrival at the festival carefully. Please keep in mind that it can be busy at the entrance during peak hours.

    • WHEN WILL I RECEIVE THE RESULT OF MY TEST?

      At Testing for Entry via www.testenvoortoegang.nl you can schedule your testing appointment. At this point, they say you will receive your result after one hour. Please note: this can change, depending on how busy it is, so please keep an eye on the website if this changes. Also please be aware this is an external organization, and we are not responsible for the test results. If you don’t receive your result or have any other problems, please contact their customer service at helpdesk@coronacheck.nl or via 088-7770809 (Monday till Sunday 08:00 - 20:00).

    • WHAT CAN I EXPECT AT THE ENTRANCE OF THE FESTIVAL?

      Upon entering the festival site, your test result will be scanned via the QR-code in the Corona Check app. If you don’t have a smartphone, make sure your QR-code is printed out. We will also do an ID check so make sure you have a valid ID with you.

    • DO I NEED TO PAY FOR A TEST MYSELF?

      No, testing for access is currently free.

    • DO I NEED TO GET TESTED WHEN I AM ALREADY VACCINATED?

      The Dutch government has announced that a full vaccination passport will give you access to a festival as of June 23rd. If you’re fully vaccinated, you still need to download the CoranaCheck app to create a QR-code which can be scanned at the entrance. For the latest information, check www.coronacheck.nl.

    • CAN I GET TESTED AT THE FESTIVAL SITE?

      No. We don’t have a testing location at the festival site.

    • CAN I SHOW A NEGATIVE TEST RESULT FROM A DIFFERENT ORGANIZATION?

      No. Only results from tests scheduled through Testing for Entry will be accepted for entry. Go to www.testenvoortoegang.nl to schedule your appointment.

    • I DON’T HAVE A SMARTPHONE, HOW CAN I SHOW THE QR CODE WITH THE TEST RESULT AT THE ENTRANCE?

      You will receive the test result by email. You can print your QR-code and bring it to the festival.

    • I’M COMING FROM ABROAD, CAN I GET TESTED AS WELL?

      Yes, if you’re from abroad you can also plan your test at www.testenvoortoegang.nl.

    • WHAT IF THERE ARE (TRAVEL)RESTRICTIONS IN MY COUNTRY WHICH PREVENT ME FROM COMING TO THE EVENT?

      We advise you to sell your ticket via Ticketswap.

    • WHAT IF I TEST POSITIVE PRIOR TO THE FESTIVAL?

      Please stay home and sell your ticket via Ticketswap.

    • WHAT IF MY FRIEND TESTS POSITIVE BUT I DON’T? CAN I GET A REFUND?

      No, you can’t ask for a refund. If you don’t want to go without your friend, it’s best to sell your ticket on Ticketswap.

    • I HAVE TO GO IN QUARANTINE BECAUSE I CAME IN TOUCH WITH SOMEONE WHO TESTED POSITIVE FOR COVID-19. WHAT NOW?

      We can’t offer you a refund. In that case, it’s best to sell your ticket through Ticketswap.

    • CAN I SELL MY TICKET ON TICKETSWAP IF I TEST POSITIVE?

      Yes, that’s possible.

    • I DON’T WANT TO GET TESTED

      We follow the guidelines that are set by the government to organize the festival as safely as possible. If you decide not to get tested before the event, you will not be able to access the festival.

    • DO I HAVE TO WEAR A FACE MASK?

      Until you are at the festival site, we ask you to follow all guidelines from our government regarding facemasks.

    • DO I NEED TO KEEP 1.5 METERS DISTANCE FROM OTHER PEOPLE?

      Until your negative test result is scanned, we still would like to ask you to keep your distance from other visitors. Once you’re through the gates, it’s no longer needed to keep your distance.

    • WHAT HAPPENS WITH MY TEST DATA?

      Your test data will not be saved by our organization in any way possible. You will remain in control of your test data.

    • WHO IS LIABLE IN THE EVENT OF AN INFECTION DURING THE FESTIVAL?

      Visiting the festival is at visitors’ own risk.

    • I AM COMING FROM ANOTHER EU COUNTRY

      You can either present your valid DCC vaccination passport at the entrance or get tested via www.testenvoortoegang.nl to show a negative test result at the entrance. You can create the scannable QR code via the website once you have received your results.

    • I AM COMING FROM OUTSIDE EU

      At this moment we can only scan the European Corona Certificat (DCC) which means that if you are coming from outside the EU, you need to get tested via www.testenvoortoegang.nl to show a negative test result at the entrance. You can create the scannable QR code via the website once you have received your results.

    TICKETS
    • WHAT'S THE DIFFERENCE BETWEEN EARLY BIRDS AND REGULAR TICKETS?

      The price is the only difference between early birds and regular tickets.

    • WHAT IF I WANT TO SELL MY TICKET TO A FRIEND?

      If you want to sell your ticket to a friend you can use www.ticketswap.nl to securely safe swap of your ticket.

    • WHAT HAPPENS WHEN DGTL ADE CANNOT TAKE PLACE?

      If our DGTL ADE events cannot take place in October 2021 due to Covid-19, we will provide you with a refund of the ticket price, excluding service fee, within 4 weeks after official cancellation of our event. Refunds in case of Covid-19 are in deviation of Art. 7 of our DGTL T&C: these terms & conditions can be found here.

    CASHLESS
    • HOW DOES IT WORK?

      DGTL is fully cashless. Which means you can pay with your debit and creditcard at the bars for food and drinks. However, if you only have cash you can exchange this at top-up stands on the festival site for a DGTL card. Your cash will be uploaded to this card so you can buy drinks and food.

    HARD CUPS
    You will pay a deposit for your drink-cups and PET water bottles. When these cups and/or bottles are returned at the bar the paid deposit will be distracted on the following order. The deposit on your cup and bottle is €1, and is not refundable.
    GENERAL DISPOSAL
    There will be trash bins all around the festival site as well as in the surroundings of the festival. At the festival we will separate all the waste. We would appreciate your corporation on this. Please don’t take any bottles, cans or foods with you to the festival, it is not allowed and causes more garbage. DGTL likes to keep the neighborhood clean, please take notice.
    VOLUNTEERS
    DGTL is all about making fundamental changes in the way we organise and build our festival. With our DGTL Revolution program, we focus on sustainability, innovation and awareness in order to create an amazing event experience. To realize our green ideas, a dedicated volunteer army is ready make these changes a possibility. More info: https://revolutionfoundation.nl/volunteers/
    LOCATION
    The location of DGTL ADE is like all the previous years in the NDSM Loods. The ferry goes from Amsterdam Central Station and to the NDSM Werf. From there you can walk in a few minutes to the Loods, just follow the DGTL signs. If you travel by car you need to have the following address: Scheepsbouwloods tt Neveritaweg 15 1033 WB Amsterdam
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